Frequently asked questions

You can reach us daily from 07:00 to 19:00.

We do our utmost to reply to you as quickly as possible.

Contact our customer service directly or email info@dompelpomp.shop – our specialists will do everything they can to help you. If we still can't resolve it, please refer to our complaints procedure page.

Dompelpomp.shop does not have a physical showroom. However, it is possible to view products by appointment – please contact our customer service to arrange this.

You can pay with Bancontact, iDEAL, Belfius, Klarna, Mastercard, PayPal and Visa. If you would like to pay for your order by bank transfer, please contact our customer service. In that case you can pay by invoice.

Our online environment uses encrypted SSL security. This encryption keeps all your data secure at all times.

Within the Netherlands, orders from €50 ship free; below €50 you pay €6.95. Shipping to Belgium, the rest of the EU and the United Kingdom costs €8.95 for orders from €50 and €16.27 below that; outside Europe €36.27. All shipments include track & trace. You will always see the shipping costs in the checkout before you pay.

As soon as you place an order, we get to work on it straight away. You will then receive your order as quickly as possible.

Ja. Staat het water in de kelder of ligt een installatie stil, dan kunnen we uw pomp per koerier laten bezorgen, vaak nog dezelfde dag of de volgende ochtend. Dat hebben we al meerdere keren voor klanten gedaan.

Bel ons op 085 - 210 08 97 of app 06 - 52 23 06 32. Wij kijken meteen of de pomp op voorraad is en wat een koerier naar uw adres kost. Die kosten zijn voor uw rekening en hoort u vooraf; pas na uw akkoord zetten we het in gang.

If you wish to return your order, please contact our customer service. One of our staff will explain where to send it.

We refund the full order amount, including shipping costs, within 14 days of your return notification. We may wait until we have received the product back or until you show that you have sent it back.

As a consumer you can cancel your order within 14 days of receipt without giving a reason. You then have another 14 days to send the product back. See our returns page for the procedure and the model form.

Private customers get a 2-year warranty on our products. Business customers get a 1-year warranty. If a product has a longer manufacturer's warranty, this is stated on the product page.

If your product no longer works properly, please contact our customer service. One of our staff will look for a suitable solution for your situation. This may mean your product is replaced with a new one or that you receive technical support from our pump experts.

All defects caused by manufacturing faults are covered by the warranty. Defects caused by your own actions are not covered.

In that case, it is best to contact our customer service. Our pump experts are available daily from 07:00 to 19:00.

Submersible pumps come in all shapes and sizes. The most common are: dirty water pumps, clean water pumps, construction pumps and flat suction pumps.

What you need to use your chosen pump is stated on the pump's product page.

Usually you need a hose or pipe with a suitable coupling. 400 V (three-phase) pumps are often supplied without a plug; for these you need a three-phase connection and a suitable motor protection plug. To switch the pump on and off automatically, use a float switch.

Call our customer service if you get stuck.